We aim to get all orders placed before 14:00 despatched the same day. If however, an item is out of stock we will contact you immediately, offering an alternative or a refund. A reply is required before 14:00 to guarantee same day despatch. If an order requires specialist picking and packing, e.g palletised deliveries, or large volume orders, we cannot guarantee same day dispatch, and would recommend if such an order is urgent, to contact us, to discuss the delivery options.

UK Mainland Delivery Charges:

Kilns and equipment require special packaging and carriage arrangements. Such items will immediately incur a £80.00 postage charge.

For deliveries in the UK up to 1 tonne in weight we charge £80.00. Other areas e.g. Scottish Highland, I.O.Wight, Channel Islands, prices on application.

We currently delivery to the following countries: Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Sweden.

Bath Potters prices are set in £GBP and do not vary from country-to-country. Payments made or refunds given to non-UK bank accounts may result in additional transaction charges or foreign exchange differences which will be the responsibility of the customer.

Return Policy

In the unlikely event that a parcel arrives damaged or faulty please contact us on 01761 411077(Monday to Friday 9am to 5pm) or by email at sales@bathpotters.co.uk so we can arrange a replacement, exchange, or refund for you.If you wish to return an item, with the exception of personalised products, we need to receive it back into our warehouse within twenty eight days of receipt for a refund or exchange.

Please retain all packaging until you are sure you wish to keep your items. Should you wish to return an item to us please repack it with care using all original packaging or a suitable alternative. This does not affect your statutory rights.  As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes. With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage and insurance in case the parcel fails to reach us.

If an item is returned to us outside of the twenty eight day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Bath Potters Supplies Ltd. If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling us  on 01761411077 or via email at sales@bathpotters.co.uk. You must also notify us in writing stating the reason for the proposed return.

No return must be made until you receive written authorisation.  You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge. Please note this does not apply to items which have been specially ordered for you  unless faulty or damaged. We ask that damaged items being returned are done so within 21 days of receipt and accompanied with a letter explaining the reason for the return and the position of the fault. Remember before you purchase if in any doubt of suitability of a product you can email us with any queries. If you feel the goods are at fault please contact us immediately and we will do our best to resolve the matter. The above conditions also apply.We want you to be entirely satisfied with every purchase made from Bath Potters.
Please note that it can take up to twenty one days to process a return.

Delivery T's & C's

We have tried to minimise carriage costs by using selected hauliers and our own vehicle wherever possible to help ensure a competitive and good quality service. If access is very restricted you must notify us as a special delivery vehicle may be needed. This may incur a surcharge - please enquire. Delivery of most consignments would normally include offloading from the vehicle, but not taking into, customers premises unless otherwise agreed. With larger amounts and especially with kilns & equipment, special assistance may be required: This must be discussed and agreed with us in advance. Delivery will be to the nearest practicable point to the customers premises.

No deliveries at public/bank holidays.

Our courier APC operates a policy of two delivery attempts only. If you are not in, or do not provide delivery comments to provide a suitable and safe place to leave your parcel, it will be returned to us after two attempts have been made. After this a re-delivery charge will be incurred.

If you are able to collect from your nearest APC depot, your parcel will be held for three days only. After this time it will be returned to Bath Potters, and a re-delivery charge will be incurred.

Any delivery time slots provided are not guaranteed, due to factors outside of Bath Potters control.

When ordering please advise us of your telephone number (and email address if available). Please inform us of any shutdown periods to avoid the risk of extra re-delivery charges. We will endeavour to give advance warning of delivery. With several deliveries on one lorry, however, unexpected delays due to weather conditions, breakdowns, traffic etc may cause some disruption to schedules.

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items.